PDPA | Chi Tree Health

We, Chi Tree International Pte Ltd (collectively referred to as “us” or “our” or “we”), refer to our responsibilities under Singapore’s Personal Data Protection Act 2012 (the “PDPA”) and recognize the importance of the collection, storage, use and disclosure of Personal Data of persons interacting with us (such persons hereon referred to as “you” or “your” or “yours”, which include any minor on whose behalf you are acting for the purpose of this Privacy Policy (“this Policy”)).

1. Definition of Personal Data
Personal Data is defined in the Personal Data Protection Act 2012 to mean any data, whether true or not, about an individual who can be identified from that data or from that data and other information to which we have or are likely to have access, and this may include name, age, gender, date of birth, telephone number, address, e-mail address and credit card details.

2. Consent for the collection of Personal Data
When you provide your Personal Data to us, you have consented by your action to the collection, storage, use and disclosure of your Personal Data by us in accordance with this Policy. If you provide Personal Data relating to a third party (e.g. information of your child, dependent, spouse, parent, ward or employees) to us, by submitting such information to us, you represent that the consent of that third party has been obtained for the collection, storage, use and disclosure of the Personal Data by us in accordance with this Policy and you hereby indemnify us against any liability arising from such representation being false.

3. Collection of Personal Data
Personal Data may be collected by us via any form of interaction with you, including but not limited to :

entering into a transaction with us;
using any services provided by us through offline and online platforms, including our centres, websites, or social networking sites;
making enquiries, requests, applications and feedback to us;
participating in any events related to us, including marketing and promotions, interviews and market researches;
through closed circuit television cameras or other photography and videography while you are in our premises.

4. Refusal to provide Personal Data or withdrawal of consent
All Personal Data is provided voluntarily. You may refuse to do so or withdraw your consent in respect of our collection, storage, use or disclosure of your Personal Data at any time. However, if you limit, or do not provide, the requested Personal Data, it may result in us being unable to:

process the relevant enquiry, request or application;
provide the products or services to you in a continuous manner;
provide the products or services to the extent stated in our promotional materials; or
provide new products or services that may be offered by us from time to time.

5. Use of Personal Data
Your Personal Data may be used by us independently, or together with our affiliates or partners, for the following purposes:

For identification and verification.
To process your transactions with us.
To provide the products and services you have requested.
To administer promotions, including joint promotions with our affiliates or partners, or your participation in any events or interviews.
To communicate with you on our products and services or those of our affiliates or partners.
To respond to your enquiries, requests, applications and feedback or to obtain your feedback or participation in market research.
To communicate with you via SMS, telephone, e-mail, facsimile, mail or any other appropriate communication channels which you have approved.
To process and analyse your Personal Data either individually or collectively with other individuals.
For internal functions, such as evaluating the effectiveness of marketing, statistical analysis and modelling, reporting, audit and risk management.
To comply with all applicable law, codes of practice or guidelines and to assist in investigations by the relevant authorities.
To manage potential or ongoing dispute resolution.
Any other purpose relating to any of the above.

In order to conduct our business operations more smoothly, we may also be disclosing your Personal Data to our service providers, agents and/or other third parties whether sited in Singapore or outside of Singapore, in connection with one or more of the above-stated purposes. Where we disclose your Personal Data to third parties in connection with one or more of the above-stated purposes, we will use best efforts to require such third parties to protect your Personal Data.

6. Management of Personal Data
Reasonable security arrangements including the use of various hardware and software technologies have been put in place by us to ensure that your Personal Data are protected against unauthorized access, use, disclosure, copying, modification and disposal.

We will not be responsible for relying on inaccurate or incomplete Personal Data provided by you or arising from your failure to update your Personal Data.

7. Request for Access, Corrections and Withdrawal of Consent
If you, at any time, have any enquiries, requests and feedback relating to your Personal Data or this Policy, please contact us through one of the following methods:

Telephone number: +65 8808 3401

E-mail: data@chitreehealth.com
Attention to: ‘Personal Data Protection Officer’ with subject header as “PDPA”

Mail : Chi Tree International Pte Ltd
168 Robinson Road, Capital Tower #09-09 Singapore 068912

Attention to: ‘Personal Data Protection Officer’ with subject header as “PDPA”

This includes any request:
(a) for a copy of your Personal Data in our possession or control;
(b) to withdraw your consent for the collection, storage, use and disclosure of your Personal Data by us; or
(c) to correct your Personal Data in our possession or control.

In respect of your right to access or correct your Personal Data, we have the right to take steps to verify your identity before fulfilling your request.

8. Retention of Personal Data
We have in place measures such that your Personal Data in our possession or under our control are destroyed and/or anonymised as soon as it is reasonable to assume that the purpose for which your Personal Data was collected is no longer being served by the retention thereof, and/or that retention thereof is no longer necessary for any other legal or business purposes.

9. Our Website

9.1 In your use of the chitreehealth.com (“Website”), we may collect, use, disclose and/or process certain personal information or data about you. Such personal information or data comprises, but is not limited to:

  (a) Name;
  (b) Email address;
  (c) Date of birth;
  (d) Billing address;
  (e) Shipping address;
  (f) Telephone number; and
  (g) Gender.

9.2 Such personal data may/will be collected, used, disclosed and/or processed by us for various purposes, including one or more of the following purposes, depending on the circumstances for which we may/will need to process your personal data, as the case may be:

(a) Managing and/or administering your use and/or access of the Website;

(b) Managing, operating, administering and providing you the services offered on the Website;

(d) For contacting you on matters relating to your transactions on the Website and your requested services on the Website, and any enquiries and/or requests submitted by you through the Website or otherwise;

(e) Social Media marketing (if you have consented to the same);

(f) For digital and conventional marketing purposes such as sending you direct mailers and post about new products, promotions or other information (if you have consented to the same);

(g) Publishing customers review in digital and print format to open public (if you have consented to the same); and/or

(h) any other purposes which we notify you of at the time of obtaining your consent.

(collectively the “Website Management”)

9.3 By browsing and using the Website, or by registering for or using the services on the Website, you:

(a) consent to us and/or our affiliates, collecting, using, disclosing and/or processing your personal data for one or more of the Website Management; and

(b) consent to us and/or our affiliates disclosing your personal data to third party service providers, agents and/or our affiliates, and/or other third parties, whether sited in Singapore or outside of Singapore, for one or more of the Website Management.

10. Links to other websites

Our Website may contain links to other websites of interest. However, once you have used these links to leave our Website, you should note that we do not have any control over that other website. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information. We are also not responsible for the content of any such websites nor do we make any representations whatsoever of the content of any such websites.

11. Use of cookies

Please note that we use cookies on our website. Cookies are text files that we put on your computer and they store/record information about your visit to and use of the Website. It enables our own system to recognise you when you visit our Website again and improve our service to you. Overall, cookies help us provide you with a better web browsing experience by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.

12. Miscellaneous
We may update this Policy from time to time. This Policy supplements but does not supersede nor replace any other consents you may have previously provided to us in respect of your Personal Data, and your consents herein are additional to any rights to which we may have at law to collect, store, use and/or disclose your Personal Data. This Policy is construed and governed under the laws of Singapore.